MADE IN
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COMMON QUESTIONS

  1. How are Cottage Wax Candles made?
    Cottage Wax Candles are made using premium-grade organic soy, hemp, coconut oil with food-grade paraffin.

    Candles are wicked with twisted cotton and recycled paper, colored with non-toxic dye and fragranced with no-paraben no-phthalate scents for distinct Spookywood experiences. 

    9 oz. jars have a smooth burn time of around 50-60 hours.
  2. Are all products non-toxic and vegan?
    Yes! All Spookywood products are vegan and cruelty-free.
  3. Where do you ship to/from?
    Spookywood ships to all 50 United States and Canada.
  4. How long does it take to get my order?
    Orders ship out about 5-7 business days after you place your order. Bhex works full-time outside of creating for Spookywood, so thanks for your patience!
  5. Can I cancel my order?
    Orders cannot be canceled after 24 hours of purchase. Please email support@spookywood.net in the case of an emergency.
  6. Can I return my order?
    Due to Spookywood being a small business, products cannot be returned or refunded. 

    All items are inspected pre-shipment. If an item arrives to you damaged, please email support@spookywood.net with proof of damage/defect (image, video) for help.
  7. How can I earn Spookywood rewards?
    Thanks for your interest! You can create a free Spookywood account here: https://spookywood.net/account/register

    Log-in to the POINTS app hovered on Spookywood's page and use your Spookywood account to login to track your Spooky Stars. You earn points for every dollar you spend.
  8. How do I redeem my Spooky Star points?
    Sign in to the POINTS app using your Spookywood e-Mail and password, then navigate to the rewards tier. You'll see your available rewards there. 

    Limit one offer can be used per purchase.

♢ SPOOKYWOOD REWARDS ♢

1. SIGN UP

2. LOG INTO THE POINTS APP

3. VIEW & REDEEM YOUR POINTS

Thanks for supporting Spookywood! You can make a free Spookywood account to earn rewards here: https://spookywood.net/account/register


On the main website (www.spookywood.net), there is an orange "POINTS" button hovered on the corner of the webpage. Click that button and sign in using your Spookywood account.

You can track and redeem your points there! You earn points for every dollar you spend.

NOTES.. ♢ QUESTIONS?

TOP SHOP

For Gifts on Etsy

Spookywood has a 5-star rating on over 100 sales on Etsy.

ETSY

Thank you for participating in the
preservation of consciousness and shopping with
#SPOOKYWOOD



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